We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at brainanddoodlestudio@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at brainanddoodlestudio@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brainanddoodlestudio@gmail.com.
Refund Policy
Brain and Doodle Studio
Last updated: September 4, 2026
We pour a lot of love into every planner, printable, and product in our shop — and we want you to love what you order. Please read this policy carefully before you check out so there are no surprises later.
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1. All Sales Are Final
Because our products are either instantly downloadable or custom-made to order through our print-on-demand partners, all sales are final. We do not offer:
• Refunds
• Returns
• Exchanges
• Cancellations
• Store credit for change-of-mind
By completing your purchase, you’re confirming that you’ve read the product description, checked the file format or product details, selected the correct size or option, and agree to this policy.
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2. Why We Have This Policy
We know a strict no-refund policy can feel uncommon, so here’s the honest “why”:
• Digital downloads can’t be “returned” once they’ve been accessed or saved.
• Print-on-demand items are produced individually the moment you order — nothing sits on a shelf and nothing can be restocked.
• Keeping this policy tight lets us keep prices friendly, quality high, and our small studio sustainable.
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3. The One Exception — Damaged, Defective, or Misprinted Items
If your physical item arrives damaged, defective, or with a printing error, we’ve got you.
To submit a claim:
• Email us at [your support email] within 7 days of delivery.
• Include your order number, a short description of the issue, and clear photos of the item and packaging.
If approved, we’ll send a free replacement of the same item to the original shipping address. Replacements are the only remedy offered — cash refunds are not issued.
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4. What Does Not Qualify for a Replacement
To keep things fair, the following are not eligible for a replacement, refund, or exchange:
• Change of mind, buyer’s remorse, or “I didn’t love it”
• Ordering the wrong size, color, or variation
• Entering the wrong shipping address
• Delays caused by the shipping carrier, weather, or customs
• Packages marked delivered but reported missing or stolen
• Minor color differences between your screen and the printed item (screens vary)
• Digital downloads that were successfully delivered
• Items damaged after use, wash, or normal wear
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5. Digital Products — Non-Refundable
Digital products (planners, printables, PDFs, coloring pages, journals, GoodNotes files, brain games, doodle sheets, etc.) are final sale the moment your order is placed and the download becomes available.
If you have trouble downloading or opening a file, please email [your support email] within 7 days of purchase with your order number and a description of the issue. We’re happy to help troubleshoot, resend the file, or provide a working version — but we do not issue refunds for delivered digital files.
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6. Cancellations
Orders cannot be canceled once placed. Digital orders are delivered instantly, and physical orders are sent to production quickly to keep turnaround times short.
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7. Chargebacks
Filing a chargeback without first contacting us is considered fraudulent under this policy, since our terms are clearly disclosed at checkout. If you have an issue with your order, please email us first — we’re real humans and we genuinely want to help resolve it.
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8. Order Issues — Please Reach Out
If something’s wrong with your order, please give us a chance to make it right before leaving a review or filing a dispute. Most issues are solved in a single email.
Brain and Doodle Studio
Website: brainanddoodlestudio.com
Response time: 1–2 business days
Thank you for your support for my small creative studio
