Shipping policy
Shipping Policy
Brain and Doodle Studio
Last updated: September 4, 2026
Thanks for shopping small with us. Here’s everything you need to know about how your Brain and Doodle Studio order gets to you — whether it lands in your inbox in seconds or on your doorstep in a few days.
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1. Digital Products — Instant Download
Most of our planners, journals, coloring pages, doodle sheets, and GoodNotes-compatible PDFs are delivered instantly — no shipping required.
• A download link appears on the order confirmation page right after checkout.
• A backup link is sent to the email address you used at checkout (please double-check it’s typed correctly).
• Download links may expire, so save your files to your device or cloud storage right away.
• If you can’t find your email, check your spam or promotions folder before reaching out.
Because digital files are delivered immediately, they can’t be canceled, returned, or refunded once your order is placed.
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2. Physical Products — Made-to-Order & Shipped
Our stickers, apparel, drinkware, stationery, home décor, and keepsakes are printed on demand, meaning each item is lovingly made just for you after you order. Nothing sits in a warehouse waiting — which keeps things fresh, low-waste, and small-business-friendly.
Production Time
• 2–7 business days from the time you order until your item ships.
• Production time is separate from shipping time.
• Larger or bundled orders may take a little longer during peak seasons (holidays, launches, back-to-school).
Shipping Time (after production)
Delivery estimates are provided by our shipping carriers and are not guaranteed. Weather, customs, carrier delays, and holidays can occasionally slow things down.
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3. Shipping Rates
Shipping costs are calculated automatically at checkout based on your location, the item, and the shipping method selected. You’ll see the total before you pay — no surprises.
From time to time we offer free shipping promotions or flat-rate shipping; those are announced on the Store and in our emails.
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4. Order Processing
• Orders are processed Monday through Friday, excluding U.S. holidays.
• Orders placed after 5:00 PM EST, on weekends, or on holidays begin processing the next business day.
• You’ll receive a shipping confirmation email with a tracking number as soon as your item leaves the production facility.
Please allow up to 24 hours for tracking information to update after you receive it.
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5. Shipping Address — Please Double-Check
You are responsible for entering the correct and complete shipping address at checkout.
• Address changes can only be made before your order enters production (usually within 1–2 hours of ordering). Email us immediately at [your support email] if you need to update it.
• Once an order is in production or shipped, the address cannot be changed.
• Orders returned to us due to incorrect, incomplete, or undeliverable addresses are not eligible for a refund or free reshipment. If you’d like it reshipped to a corrected address, you’ll need to cover the cost of a new order.
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6. International Orders, Customs & Duties
We ship worldwide. 🌍
For international customers:
• Customs fees, import taxes, VAT, and duties are not included in your order total or shipping cost.
• These charges are set by your country and are the buyer’s responsibility.
• If a package is refused, unclaimed, or returned due to unpaid customs fees, we are unable to offer a refund.
Please check your country’s import rules before ordering if you’re unsure.
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7. Lost, Delayed, or Stolen Packages
Once your order is handed off to the shipping carrier, it’s in their hands — but we still want to help.
• Delayed packages: Please allow the full delivery window (plus a few extra business days for international orders) before reporting a delay.
• Marked delivered but missing: Check with neighbors, household members, mailrooms, and your local post office first. Carriers sometimes mark items delivered a day early.
• Truly lost packages: If your order hasn’t arrived after the estimated delivery window, email us at [your support email] with your order number and we’ll open an investigation with the carrier. Depending on the outcome, we may offer a replacement.
• Stolen packages: Unfortunately, we can’t be responsible for packages confirmed delivered but stolen from your address. We recommend shipping to a secure location.
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8. Damaged, Defective, or Misprinted Items
We stand behind the quality of every item that leaves our production partners. If your physical product arrives damaged, defective, or misprinted, we’ll make it right.
• Email [your support email] within 7 days of delivery.
• Include your order number, a description of the issue, and clear photos of the item and packaging.
• Approved claims will receive a free replacement of the same item.
Please note this applies only to quality issues — not buyer’s remorse, wrong sizes ordered, or change-of-mind requests. See our [Terms & Conditions] and [Refund Policy] for full details.
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9. Multiple Items in One Order
If your order contains multiple items, they may ship separately and arrive on different days, especially when items are produced at different facilities. This is normal and no extra shipping is charged.
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10. Holiday & Peak Season Shipping
During holidays, launches, and major sale events (Black Friday, Christmas, back-to-school), production and shipping times may be a little longer than usual. We’ll always do our best to keep you posted — and we recommend ordering early if you have a gift deadline.
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11. Contact Us
Questions about your shipment or need help with an order?
Brain and Doodle Studio
Email: BrainAndDoodleStudio@gmail.com
Website: brainanddoodlestudio.com
We usually reply within 1–2 business days. Thanks for your patience — and thank you for supporting a small, independent creative studio. Every order truly means the world. 💖